Request Form Refund Request Form Feedback Pre attendance Form Complaints Request Form Note that requests take a minimum of 72 business hours to process. First Name Last Name Your email Student ID Date Of Birth Phone Number Request For: *Select an option from below* PLEASE SELECT ANYAppeal Against ExpulsionAttendance LetterAttendance QueryBank Reference LetterCertificatesChange ClassEnrolment LetterExit LetterHolidayHoliday Reference LetterLeap card Reference LetterReference LetterReturn To Class Holiday Start Date Holiday Finish Date Message/ Additional Information Refund Request Form The refund process will take 4 to 6 weeks Section 1/3 First Name Last Name Student Address Student Mobile No Student Email Address Section 2/3 What is your agent’s name? Total amount you paid for the requested service: Refund for AccommodationCourse feePick-upExamInsurance What is the reason you are requesting a refund? Have you received your GNIB already? Did you go to immigration and collect your GNIB?YesNo If your GNIB was refused, please send an email with a copy of the immigration letter and a copy of all the pages in your passport to the following address: info@llcentre.ieYes I have SentNo I haven't sent Section 3/3 Bank Information Receiver’s Name Receiver’s Address Receiver’s Bank name Receiver’s Bank Address Receiver’s Bank Country Receiver’s Iban Receiver’s Account number Receiver’s Bank SWIFT Address / BIC Receiver’s Bank Code Message/ Additional Information Feedback At Limerick Language Centre, we truly value what our students have to say. Whether you want to share something you loved, suggest an idea, or let us know if something didn’t go as expected, we are here to listen. Your feedback is an important part of how we grow and improve. If you have a complaint, please don’t worry – we will always take it seriously, treat it with respect, and do our best to resolve the issue quickly and fairly. We believe that open communication makes our school stronger, so please feel free to talk to us anytime. Select an option from below* Feedback Full Name (Required) Email Address (Required) Date (Optional) What area does your issue or feedback relate to? (Required) —Please choose an option—Language CourseTeacherStaffAccommodationSchool FacilitiesMarketing and SalesOther Please describe the issue or feedback in detail (Required) Have you already spoken to someone about this? (Optional) Yes, I have spoken to someone.No, I have not spoken to anyone yet. If yes, who did you speak to? (Optional) Click Here Complaints Form We are committed to handling complaints fairly, promptly, and confidentially. If you have a complaint about any part of your course, accommodation, facilities, or service, please complete this form. You will receive an acknowledgement within 2 working days (urgent welfare complaints are responded to the same or next working day). If your complaint is of a sensitive nature and you require additional privacy, you are welcome to contact any of the representatives listed below directly via email. Academic issues (teachers, classes, exams) – Director of Studies (dos@llcentre.ie) Facilities, accommodation, enrolment, activities, administration – Operations Manager (info@llcentre.ie) Welfare or wellbeing, or if you’re unsure – Student Liaison Officer (sorcha@llcentre.ie) You can also speak to any staff member for help. Full Name (Required) Email Address (Required) Telephone (Optional) Programme Name Dates of Course Department/Area of Complaint (Required) —Please choose an option—Academic (teaching, classes, exams)Facilities & AccommodationAdministration & EnrolmentWelfare & WellbeingOther Details of Complaint (Required) Have you already spoken to someone about this? —Please choose an option—Yes, I have spoken to someoneNo, I have not spoken to anyone yet If yes, who did you speak to? I confirm that the details provided are accurate to the best of my knowledge
